Le Louise Hotel Brussels - MGallery Collection
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Le Louise Hotel Brussels - MGallery Collection
Le Louise Hotel Brussels - MGallery Collection
Le Louise Hotel Brussels is ideally located in the heart of Brussels within the vibrant fashion district. The hotel is easily accessible by public transportation and car. A hidden urban gem in the heart of Belgiums capital. It is a tribute to the city of Brussels, its people, architecture, and garden. Our perfect location and elegant amenities allow you to work, discover, shop, and create incredible memories just moments away.
Ratings and reviews
Traveler reviews
DE
Comment: Jan 24, 2025
Stayed in: Jan 2025
A sure value in Brussels
Hotel response
Comment: January 27
Nous vous remercions chaleureusement pour votre commentaire concernant votre récent séjour au Le Louise Hotel Brussels – MGallery Collection.
Nous sommes ravis d’apprendre que vous avez passé un excellent week-end entre amis dans notre établissement. Notre emplacement central, à proximité des principales attractions de Bruxelles, est en effet un atout, et nous sommes heureux qu’il ait contribué à rendre votre séjour agréable.
Nous sommes également enchantés de savoir que la qualité de notre literie, le confort de votre chambre avec vue sur le jardin, ainsi que la gentillesse de notre personnel ont su répondre à vos attentes. Vos compliments seront partagés avec toute l’équipe.
Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour une nouvelle expérience tout aussi mémorable.
Cordialement,
Salomé.C
Ecommerce Marketing Manager
Comment: Jan 18, 2025
Stayed in: Jan 2025
Le Louise high fashion district and shops
Crazy view (you could even see the atomium).
Warm and cozy room, even if the shower needs maintenance, the bed (mattress or bed base) without warning started a spring and cleaning could be done better.
We also used the restaurant for both lunch and breakfast, overall all good, but 7 euros for a 75cm bottle of water is really too much!
Hotel response
Comment: January 24
Thank you for sharing your experience at Le Louise Hotel Brussels - MGallery Collection. We value your honest feedback, as it helps us continually improve our services and facilities.
I am delighted to hear that you enjoyed the breathtaking view of the Atomium from your room and found your accommodation warm and welcoming. However, I deeply regret the inconveniences you encountered during your stay.
Regarding the issues with the shower, mattress, and cleanliness, please rest assured that our housekeeping and maintenance teams have been informed and are addressing these matters to ensure they do not happen again. I sincerely apologize for the oversight in cleanliness and for any discomfort caused.
We hope to have the opportunity to welcome you back in the future, where we aim to deliver a flawless experience that meets your expectations. Should you choose to return, I’d be happy to personally oversee your reservation to ensure every detail of your stay is impeccable.
Thank you once again for your constructive feedback, and we hope to welcome you again soon.
Best regards,
Salomé C.
Ecommerce Marketing Manager
Comment: Dec 23, 2024
Stayed in: Dec 2024
Should have trained staff better
Hotel response
Comment: December 27
Thank you for taking the time to share your experience following your stay at Le Louise Hotel Brussels - MGallery Collection.
We are pleased to know you appreciated our convenient location near the metro and shopping center. However, we are truly sorry to learn about the shortcomings you experienced during your stay.
First, please accept our sincerest apologies for the lack of friendliness from our reception team. Greeting our guests warmly is a key part of the service we aim to deliver, and we regret falling short of this standard. Rest assured, your feedback will be shared with the team to reinforce our training efforts.
Regarding your dinner experience, we regret that the service was slow due to the limited number of staff in the restaurant. We are reviewing our staffing levels during peak hours to ensure a smoother and more efficient experience for all our guests.
Most importantly, we deeply apologize for the incident on your checkout day when housekeeping entered your room despite the “Do Not Disturb” sign. This is certainly not reflective of the high standards we strive to maintain. We understand how unsettling this situation must have been and are glad the reception team took steps to address it by investigating and offering Accor points as compensation. However, it is disappointing to hear that no further apology was offered at checkout.
Your comments are invaluable to us as they highlight areas where we need to improve. We are taking immediate action to ensure such incidents are prevented in the future and hope to regain your trust.
We sincerely hope to welcome you back in the future to provide you with the flawless experience you deserve. Should you decide to return, please do not hesitate to contact me directly so we can ensure your next stay is exceptional.
Best regards,
Salomé
E-commerce & Marketing Manager
Le Louise Hotel Brussels - MGallery Collection
Comment: Mar 20, 2025
Stayed in: Mar 2025
smell of drains as you enter and it’s on all of the lower floors bar, restaurant, shame otherwise really good
FR
Comment: Mar 17, 2025
Nice surprise.
Hotel response
Comment: March 20
Nous sommes ravis que votre séjour à Le Louise Hotel Brussels - MGallery Collection ait été une belle surprise et que vous ayez apprécié notre accueil chaleureux ainsi que l’attention de notre équipe – notamment notre voiturier, qui sera ravi de lire vos compliments.
C’est un plaisir de savoir que vous avez aimé notre décoration élégante, l’ambiance de l’hôtel, ainsi que notre jardin paisible au niveau de la réception – un véritable havre de tranquillité en plein cœur de Bruxelles. Nous sommes également heureux que le confort de nos chambres, la qualité de la literie et de la restauration aient contribué à votre satisfaction.
Nous prenons bien en compte votre remarque concernant la fermeture du bar le dimanche. Votre retour est précieux et nous permet d'améliorer continuellement l'expérience de nos clients.
Nous espérons vous accueillir à nouveau très bientôt pour un autre séjour tout aussi agréable !
Cordialement
Salomé.C
Ecommerce Marketing Manager
Excellent location
Av. de la Toison d'Or 40, Ixelles-Elsene, 1050, Belgium|0.82 km from Parcours BD La femme léopard
10 things to dowithin 1.52 km
Transportationwithin 1.42 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
3 years old and under
Children can use extra beds for an additional charge of EUR 30.0.
Children can use extra beds for an additional charge of EUR 70.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast menu
Buffet, Boxed/packaged food.
Breakfast price
L. 913 (≈EUR 32.0)/person
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Please note that guests are required to show the credit card the booking was made with, or an authorization form signed by the credit card holder if he/she is not traveling along. Otherwise the payment will not be accepted.
Cash